What should an integration enquiry specify?
Approved knowledge supports human-reviewed AI drafts. Message API and webhook examples allow technical teams to plan authorised system connections. Name the record, direction and action that the connection should support.
Which example should we bring to the first conversation?
A request to move a customer record between WhatsApp work and another system. Confirm external access and the separate integration scope before treating it as available. Use a representative example and keep confidential records out of the initial enquiry.
What should the responsible team check?
Name the record, direction and action that the connection should support. Confirm external access and the separate integration scope before treating it as available. Agree who reviews the record before another colleague continues the task.
How is the proposed scope priced?
Request a quote around your team, WhatsApp setup and the workflows required. Meta account setup, number readiness and any external messaging charges should be clarified separately. Ask the proposal to identify the selected scope, preparation responsibilities and any work that requires separate confirmation.
What should we agree before introducing the setup?
Prepare contact fields, lifecycle stages and the people responsible for conversations. Review assignment and handover with your team. Agree who will own the initial setup, who reviews the first example and what questions must be resolved before the wider introduction.