Who approves an assisted reply before it reaches a customer?
Approved knowledge supports human-reviewed AI drafts. Message API and webhook examples allow technical teams to plan authorised system connections. Check factual accuracy and remove unsupported promises.
Which example should we bring to the first conversation?
A draft answer that includes customer-specific details. Agree the human approval point and the colleague responsible for the final message. Use a representative example and keep confidential records out of the initial enquiry.
What should the responsible team check?
Check factual accuracy and remove unsupported promises. Agree the human approval point and the colleague responsible for the final message. Agree who reviews the record before another colleague continues the task.
How is the proposed scope priced?
Request a quote around your team, WhatsApp setup and the workflows required. Meta account setup, number readiness and any external messaging charges should be clarified separately. Ask the proposal to identify the selected scope, preparation responsibilities and any work that requires separate confirmation.
What should we agree before introducing the setup?
Prepare contact fields, lifecycle stages and the people responsible for conversations. Review assignment and handover with your team. Agree who will own the initial setup, who reviews the first example and what questions must be resolved before the wider introduction.